Exchange | Return Policy

Exchange Policy

1. Timeframe:
Exchange request must be raised within 3 days of receiving the order (only in case of damage )

2. Restrictions:
Once an order has been exchanged, customers cannot request another exchange. If the customer still wishes to return the exchanged item, only a credit note will be issued.

3. Payment:
The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.

4. Delivery:
Exchange or replacement items will be delivered to the same address as the original order.

5. Product Exchange:

• If exchanging for the same or a different size, a replacement will be provided at no cost.
• If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.
• Items cannot be exchanged for multiple products; only a single item can be selected for exchange.

Return Policy

There is no refund policy, once the order has been booked.

You can return your product and ask for refund only if the item is defective or damaged provided with the opening video of the parcel from beginning till end.

It will take 7-10 working days to refund the amount after receiving the product.